Customer Support Specialist

Job Description

We are seeking a skilled Satellite Installation Technician to join our growing team in Nairobi. In this role, you will be responsible for the installation, maintenance, and troubleshooting of Starlink satellite equipment for our residential and business customers.

Responsibilities

• Install and configure Starlink satellite dishes and associated equipment at customer locations
• Perform site surveys to determine optimal placement for satellite dishes
• Troubleshoot and resolve connectivity issues through both remote and on-site support
• Educate customers on the use and maintenance of their Starlink equipment
• Maintain detailed records of installations and service calls
• Adhere to safety protocols and installation standards
• Collaborate with the technical support team to resolve complex issues

Qualifications

• Diploma or higher in telecommunications, electronics, or related field
• Minimum 2 years of experience in satellite installation or similar technical field
• Demonstrated knowledge of network connectivity and troubleshooting
• Valid driver's license and ability to travel throughout the Nairobi metropolitan area
• Physical ability to climb ladders and work at heights
• Strong problem-solving skills and attention to detail
• Excellent customer service skills and professional demeanor
• Fluency in English and Swahili

Benefits

• Competitive salary and performance bonuses
• Comprehensive health insurance
• Professional development opportunities
• Company vehicle for work-related travel
• Mobile phone and data allowance
• Retirement benefits plan

Job Description

We are looking for an experienced Senior Network Engineer to join our team in Mombasa. This role is critical in ensuring the reliability and performance of our satellite network infrastructure throughout the coastal region of Kenya.

Responsibilities

• Design, implement, and maintain network infrastructure for our satellite internet service
• Troubleshoot complex network issues and develop effective solutions
• Monitor network performance and optimize for maximum efficiency
• Implement security measures to protect network infrastructure
• Collaborate with technical teams to resolve service outages and connectivity issues
• Develop and maintain network documentation and standard operating procedures
• Evaluate and recommend new network technologies and equipment
• Provide technical guidance to junior engineers and technicians

Qualifications

• Bachelor's degree in Computer Science, Telecommunications Engineering, or related field
• Minimum 5 years of experience in network engineering or similar role
• CCNA, CCNP, or equivalent certifications
• Strong knowledge of network protocols, routing, and switching
• Experience with satellite communications is highly desirable
• Familiarity with network monitoring tools and diagnostic equipment
• Excellent problem-solving skills and ability to work under pressure
• Strong documentation and communication skills

Benefits

• Competitive salary package commensurate with experience
• Comprehensive health insurance for you and your family
• Professional development and certification support
• Relocation assistance if needed
• Flexible working arrangements
• Annual performance bonuses
• Retirement benefits plan

Job Description

We are seeking a dedicated Customer Support Specialist to provide exceptional technical and billing support to our customers across Kenya. This remote position plays a crucial role in ensuring customer satisfaction and resolving issues efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot basic technical issues related to satellite internet connectivity
• Assist customers with billing questions and payment processing
• Escalate complex technical issues to the appropriate teams
• Document all customer interactions in our CRM system
• Follow up with customers to ensure issue resolution and satisfaction
• Provide feedback on common issues to improve our service and support processes
• Maintain knowledge of our products, services, and policies

Qualifications

• Diploma or higher in Customer Service, IT, or related field
• Minimum 2 years of experience in technical customer support
• Strong troubleshooting skills and basic understanding of networking concepts
• Excellent verbal and written communication skills
• Fluency in English and Swahili; knowledge of other local languages is a plus
• Proficiency with CRM systems and remote support tools
• Patient and empathetic approach to customer service
• Reliable internet connection and quiet workspace for remote work

Benefits

• Competitive salary with performance incentives
• Health insurance coverage
• Internet allowance for remote work
• Flexible working hours
• Ongoing training and professional development
• Career advancement opportunities
• Employee discount on Starlink services

Job Description

We are looking for an ambitious Regional Sales Manager to lead our sales initiatives in Western Kenya. This role is responsible for developing and executing strategies to expand our market presence and achieve revenue targets in the region.

Responsibilities

• Develop and implement sales strategies to achieve regional targets
• Build and maintain relationships with key business clients in the region
• Identify new market opportunities and potential partnerships
• Lead, train, and motivate a team of sales representatives
• Analyze market trends and competitor activities to inform sales strategies
• Prepare regular sales forecasts and performance reports
• Collaborate with marketing teams to develop effective regional campaigns
• Represent the company at industry events and trade shows

Qualifications

• Bachelor's degree in Business, Marketing, or related field
• Minimum 5 years of experience in sales, with at least 2 years in a management role
• Proven track record of achieving sales targets and growing market share
• Strong knowledge of the Western Kenya market and business landscape
• Excellent leadership, negotiation, and interpersonal skills
• Proficiency in CRM software and sales analytics tools
• Valid driver's license and willingness to travel throughout the region
• Fluency in English, Swahili, and preferably local languages of Western Kenya

Benefits

• Competitive base salary plus commission structure
• Comprehensive health insurance
• Company vehicle and fuel allowance
• Mobile phone and data allowance
• Performance-based bonuses
• Professional development opportunities
• Retirement benefits plan

Job Description

We are seeking a creative and data-driven Digital Marketing Coordinator to help increase our brand awareness and drive customer acquisition across Kenya. This role will be responsible for managing our digital marketing channels and developing engaging content.

Responsibilities

• Create and manage digital marketing campaigns across various platforms
• Develop and curate content for our website, blog, and social media channels
• Monitor and analyze campaign performance using analytics tools
• Optimize campaigns based on data insights to improve ROI
• Manage our social media presence and engage with our online community
• Collaborate with the sales team to develop targeted marketing materials
• Stay updated on digital marketing trends and best practices
• Assist in organizing marketing events and webinars

Qualifications

• Bachelor's degree in Marketing, Communications, or related field
• Minimum 2 years of experience in digital marketing
• Proficiency in social media management and content creation
• Experience with SEO, SEM, and digital advertising platforms
• Knowledge of analytics tools (Google Analytics, social media insights)
• Strong copywriting and content creation skills
• Basic graphic design skills (Canva, Adobe Creative Suite)
• Understanding of the Kenyan digital landscape and consumer behavior

Benefits

• Competitive salary package
• Health insurance coverage
• Professional development and training opportunities
• Flexible working arrangements
• Modern office in a prime Nairobi location
• Team building activities and events
• Employee discount on Starlink services

Job Description

We were seeking an experienced Finance Manager to oversee the financial operations of our growing company in Kenya. This role was responsible for financial planning, reporting, and ensuring compliance with local regulations.

Responsibilities

• Oversee all financial aspects of the company, including accounting, budgeting, and reporting
• Develop and implement financial strategies to support business growth
• Ensure compliance with local tax laws and financial regulations
• Manage relationships with banking partners and financial service providers
• Supervise the finance team and provide mentorship
• Prepare financial reports for management and external stakeholders
• Monitor cash flow and optimize working capital
• Identify and mitigate financial risks

Qualifications

• Bachelor's degree in Finance, Accounting, or related field; CPA or ACCA qualification preferred
• Minimum 7 years of experience in finance, with at least 3 years in a management role
• Strong knowledge of Kenyan tax laws and financial regulations
• Experience with financial software and ERP systems
• Excellent analytical and problem-solving skills
• Strong leadership and communication abilities
• Experience in the telecommunications or technology sector preferred

Job Description

We were looking for a detail-oriented Logistics Coordinator to manage the flow of equipment and supplies through our Mombasa distribution center. This role was critical in ensuring timely delivery of Starlink equipment to our customers across Kenya.

Responsibilities

• Coordinate the receipt, storage, and distribution of Starlink equipment
• Manage inventory levels and ensure accurate stock records
• Work with shipping partners to arrange efficient delivery routes
• Process customs documentation for imported equipment
• Track shipments and resolve delivery issues
• Implement and maintain logistics processes and procedures
• Coordinate with installation teams to ensure equipment availability
• Prepare regular reports on inventory and logistics operations

Qualifications

• Diploma or higher in Supply Chain Management, Logistics, or related field
• Minimum 3 years of experience in logistics or supply chain management
• Knowledge of customs procedures and import regulations
• Experience with inventory management systems
• Strong organizational and problem-solving skills
• Attention to detail and ability to work under pressure
• Proficiency in Microsoft Excel and logistics software
• Familiarity with the Kenyan transportation network

Job Description

We were seeking an experienced HR Specialist to support our growing team across Kenya. This role was responsible for recruitment, employee relations, and implementing HR policies and procedures aligned with our company values.

Responsibilities

• Manage the full recruitment cycle, from job posting to onboarding
• Administer employee benefits and compensation programs
• Handle employee relations issues and promote a positive work environment
• Develop and implement HR policies and procedures
• Maintain personnel records and ensure compliance with labor laws
• Coordinate training and professional development initiatives
• Assist with performance management processes
• Support company culture initiatives and employee engagement

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• Minimum 4 years of experience in HR, preferably in the technology sector
• Knowledge of Kenyan labor laws and employment regulations
• Experience with HRIS and applicant tracking systems
• Strong interpersonal and communication skills
• Ability to maintain confidentiality and handle sensitive information
• Problem-solving skills and attention to detail
• HR certification (e.g., PHR, SHRM-CP) preferred